The modularity of Sedgwick’s digital applications, combined with the flexibility of our teams and processes, and backed by Sedgwick’s global technology and capability, enables us to configure our digital claims management service – Digital First – to meet your specific needs. Our Digital First teams are desk-based, and with the use of our virtual site assessment application and other digital tools, can respond to any claim Australia-wide.

The following situations may be familiar to you; they are among the reasons we developed the Digital First approach and where it delivers the best results:

• High volume, lower-value property, liability and marine claims that don’t always warrant a field inspection / onsite attendance
• Constrained internal claims management capacity – for whatever reason – impacting your ability to respond during CAT season and other surge events
• A regional or rural component to your claims book, where virtual site assessments are a viable alternative to time consuming and claim-delaying travel time
• In-house system limitations that prevent automation of FNOL and other aspects of the claim process that could be overcome through the use of third-party technology applications
• You have a need to improve speed, cost and consistency across the claims lifecycle
• You need assistance managing indemnity spend through builder-led models