CATASTROPHE RESPONSE

Helping the world recover from catastrophes.

From first notice of loss to claim resolution, our experienced catastrophe (CAT) response team provides fast and flexible support to help you and your policyholders after disasters.

 

Independent adjusters: Join our independent resource network.

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When disaster strikes – whether a hurricane, wildfire or man-made event – we’re here to support you and make things right. Our CAT specialists quickly mobilize to inspect damage, manage claims and care for your policyholders when it matters most. With unmatched resources, world-class expertise and the richest data set in the industry, we can handle everything from initial intake and temporary housing to managing the rebuild process – all while keeping your costs in check. We make it easy for policyholders to submit and resolve CAT claims with our residential claims technology, and with our viaOne information hub, you get complete visibility into your program to monitor trends.

Americas

International

CAT alert

Storms threaten central U.S. with historic rainfall, flooding

April 2, 2025
Storms threaten central U.S. with historic rainfall, flooding

A 1,000-mile stretch of the central U.S., from Texas to Ohio, is expected to receive months’ worth of rain in the next few days. The heavy downpours may lead to flash floods and could be accompanied by other severe weather outbreaks, including tornadoes.

If and when disaster strikes, we’re ready to assist.

We’re available 24/7 to help with every aspect of property losses associated with these storms. Our adjusters have specialized expertise in assessing damage and determining the value of each loss, no matter how complex. We also have a network of qualified contractors prepared to provide repair solutions where and when needed. Whatever the circumstances, we’ll bring together the right resources, at the right time, to move claims toward resolution and make things right again. 

Please contact our property team with any questions. If you need assistance with a claim, email us at [email protected].

End-to-end catastrophe claims support.

The most innovative catastrophe response technology. 

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Advanced imagery

Effective CAT claims management starts with a clear understanding of the damage. Our advanced imaging platform combines publicly available street view images with photos of the building taken after the event. By comparing pre- and post-loss conditions, adjusters can more accurately assess the damage and make smarter decisions faster.

cat resource center

Weather and climate data

A CAT event can change in an instant. That’s why we’ve invested in proprietary software that consolidates real-time conditions and climate data —like wind and smoke — from the most trusted weather and mapping information providers. With greater visibility into the latest conditions, adjusters can respond faster and strategically scale their client support when and where it’s needed.

geospatial data and mapping

Geospatial data and mapping

When a natural disaster strikes, every moment counts. Our adjusters use advanced mapping models – powered by geospatial data and API technology – to quickly assess property damage and track fire progression. Having direct access to precise satellite and geographic data, like coordinates and property dimensions, helps them verify claims and even begin remote assessments before an evacuated area is reopened.

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Local updates

Our adjusters are always equipped with the latest information before arriving at a loss site. As secondary responders, they closely follow all local safety guidelines and use our technology to stay informed on the most recent updates, civil authority notices and evacuation orders. This proactive approach ensures a well-coordinated response from the start.

Industry-leading expertise
for every CAT event. 

  • Earthquakes
  • Hurricanes
  • Product liability
  • Third party liability exposures
  • Wildfires
  • Floods
  • Mass tort
  • Product recall
  • Tornados
  • Windstorms
  • Hailstorms
  • Pandemic
  • Riots/civil unrest
  • Volcanic eruptions

News & insights to strengthen your CAT readiness

Contact us about our catastrophe management solutions.

Available in

  • Afghanistan
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Belgium
  • Bolivia
  • Brazil
  • Bulgaria
  • Canada
  • Chile
  • China
  • Colombia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dutch Caribbean
  • Finland
  • France
  • Germany
  • Greece
  • Greenland
  • Guam
  • Hong Kong
  • Hungary
  • Iceland
  • Indonesia
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Korea
  • Kuwait
  • Luxembourg
  • Malaysia
  • Mauritius
  • Mexico
  • Netherlands
  • New Zealand
  • Nigeria
  • Oman
  • Pakistan
  • Panama
  • Papua New Guinea
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Venezuela
  • Vietnam
  • Zambia